Question 1

How to Get Started on Windows

Accepted Answer

${color}[#5e5e5e](Please read the article carefully to learn how to get started on Windows.)

1. Register

The first thing you need to do to start using the Deskcove is to register.

You need to navigate app.deskcove.com/register for that.

On the register page, you will be presented with a form.

Once all the required fields are populated, click the Create Account button.

2. Download Deskcove App

Now you need to download the Deskcove Client app to track your time & productivity.

Please navigate to app.deskcove.com/download page.

Alternatively, you can scroll down and click on the download link button on the footer.

Complete the download process by making sure that you have selected the correct version of your device.

3. Set up

Once you download the app, now you can start the setup process.

The first thing you have to do is open the **deskcove.exe **file.

A pop up will appear, click the "Yes" button.

A setup wizard will appear, click the "Next" button.

Select the destination folder, click the "Next" b

Question 2

How to use "not idle" feature

Accepted Answer

How to use "not idle" feature?

If the user thinks that the timecard shown as idle is not idle (for example, if they are in an online meeting and their activity is low during that time) it can be marked as "not idle".

You need to follow the steps below to mark the timecard as “not idle”.

Step 1: Navigate to the My Profile tab on the navbar on your web dashboard.

Step 2: Click the checkbox of the timecard you want to mark as “not idle”

Step 3: Click the Not Idle button

Step 4: A popup window will appear allowing you to add your reason, select the project and select a task.

Step 5: Click the Save button.

When the user clicks the save button the timecard will appear as below

Question 3

Loading Screen Stuck / Can't Click Play

Accepted Answer

We noticed that some clients had issues with their Windows setup that were missing required dependencies that are required to run the software.

|| This is not the case for MacOS or Linux users

What are those dependencies?

Microsoft Visual C++ Redistributable - https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Stuck Loading Screen

If you are experiencing this issue, it is possible that your Windows installation is missing a crucial dependency.

You can fix this by installing the most recent Microsoft Visual C++ Redistributable package. This is a prerequisite for our application to function.

Step by Step Instructions

Quit Deskcove client App
Install the latest Microsoft Visual C++ Redistributable package
Restart your computer_ (sometimes not necessary)_
Open DeskCove Client App.

If you are still facing issues please contact our support team for further assistance

Question 4

What is idle timecard?

Accepted Answer

Idle is the term we use when the user's activity (keyboard or mouse) is either very low or no activity at all.

Idle time’s focus score is 0% and idle timecard looks like below:

If the user thinks that the timecard shown as idle is not idle (for example, if they are in an online meeting and their activity is low during that time) it can be marked as "not idle".

Click here for more information about not idle feature.

Question 5

How to invite new team members?

Accepted Answer

1- Click on "Members".

2- Click on "Invite A Member".

3- In this tab, choose the project that you want to invite new members.

4- Enter new member's email address.

5- System will provide you an invite link. Copy the link and provide it to your invited team member.

6- When the invited member clicks on the link, invited team member will be provided with a new account creation form.

7- After creating an account, the new team member will be joined your team automatically.

8- You can check it by clicking "Members".

Question 6

How to solve "Subscription Expired" error?

Accepted Answer

If you receive the "Subscription Expired" error while using DeskCove, first check to see if the team owner has an active membership.

If your team owner has an active membership and you still have this error, please try to log off and log back in.

If you still see the error after logging out/logging in, please clear the cache.

The warning should have vanished after following the steps above. However, if the warning persists, please use a different browser. (Opera, Google Chrome, Mozilla Firefox, Safari etc…)

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