Articles on: Troubleshooting

Loading Screen Stuck / Can't Click Play

We noticed that some clients had issues with their Windows setup that were missing required dependencies that are required to run the software.

This is not the case for MacOS or Linux users

What are those dependencies?

Microsoft Visual C++ Redistributable - https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Stuck Loading Screen

If you are experiencing this issue, it is possible that your Windows installation is missing a crucial dependency.

You can fix this by installing the most recent Microsoft Visual C++ Redistributable package.
This is a prerequisite for our application to function.

Step by Step Instructions

Quit Deskcove client App
Install the latest Microsoft Visual C++ Redistributable package](https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
Restart your computer_ (sometimes not necessary)_
Open DeskCove Client App.

If you are still facing issues please contact our support team for further assistance

Updated on: 12/11/2022

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