• How to use "not idle" feature

  How to use "not idle" feature? If the user thinks that the timecard shown as idle is not idle (for example, if they are in an online meeting and their activity is low during that time) it can be marked as "not idle". You need to follow the steps below to mark the timecard as “not idle”. Step 1: Navigate to the My Profile tab on the navbar on your web dashboard. Step 2: CSome readers

• What is idle timecard?

  Idle is the term we use when the user's activity (keyboard or mouse) is either very low or no activity at all. Idle time’s focus score is 0% and idle timecard looks like below: If the user thinks that the timecard shown as idle is not idle (for example, if they are in an online meeting and their activity is low during that time) it can be marked as "not idle". Click hSome readers

• How to view timecards

  To access your own timecards, simply click on "My Profile". To access a member's timecards, you need to navigate "Members" tab on the navbar Click on the profile picture/name of the user whose timecards you want to view (https://storage.crisp.chat/users/helpdeskSome readers

• How to delete a timecard

  Step 1: Navigate to the My Profile tab on the navbar on your web dashboard. Step 2: Click the check box of the timecard you want to delete. Step 3: Click the “Delete” button.  (https://storage.crisp.chat/users/Few readers

• Having trouble seeing screenshots

  If you are having trouble seeing screenshots on timecards, there could be several reasons for this issue. 1. Slow Network Connection Having a slow network connection can increase the upload time of the screenshots and this might be shown as images are not uploaded but after a while screenshots should be uploaded to the system. 2. Losing Network While Timer Was Working If the network connection fails while the timer was runFew readers

• How to understand timecards

  How to understand timecards? Every timecard shows a summary of 10 minutes. Here is a few timecard examples with description of each area: 1 - Starting period for the timecard (This period is from 1:10 to 1:19:59) 2 - Displays task the user has been working on during that timecard 3 - User's keyboard and mouse activity 4 - Calculated focus score using dataFew readers