• Loading Screen Stuck / Can't Click Play

  We noticed that some clients had issues with their Windows setup that were missing required dependencies that are required to run the software. What are those dependencies? Microsoft Visual C++ Redistributable - https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 Stuck Loading Screen (https://storage.crisp.chat/usSome readers

• How to solve "Subscription Expired" error?

  If you receive the "Subscription Expired" error while using DeskCove, first check to see if the team owner has an active membership. If your team owner has an active membership and you still have this error, please try to log off and log back in. If you still see the error after logging out/logging in, please clear the cache. The warning should have vanished after followiSome readers

• MacOS Mojave & Catalina - Accessibility Issues

  If you are having trouble with your webcam, microphone access and taking screenshots, it may be a permissions problem with your MacOS. MacOS Mojave and newer versions add the camera and microphone to the app permissions panel. Prior to this update, app permissions only included accessing your location, contacts, photos, calendar, and reminders.  Review which apps have permission to access your webcam or microphone by going to System Preferences Security & Privacy, and click the *Few readers

• Inactive user error

  If you are seeing this error, please first make sure that your team owner has an active membership. If your team owner has an active membership and you are still seeing this error, you probably have the Deskcove application installed incorrectly. Please make sure you have done the following steps correctly. ​If it's Mac, you must drag the Deskcove application into the Mac application folder. ​If it's Windows, the Deskcove application must be in the C:/ folder. ​Also pleasFew readers

• Mac: Having Issues?

  For the Mac Application: Mac requires the application to run from the Applications folder. Please do the following steps: Quit the application Move the Deskcove.app file(the one with the icon) to the Applications folder. Open the Deskcove application from the Applications folder. Click on settings icon and logout. Log back in. Accept any System Preferences that is required to run the application You should be good to go. See for additional detaFew readers

• Can't Install DeskCove on Windows XP, 7, 8 or earlier

  If you are running into issues with installing DeskCove client to Windows XP, Windows 7 or even Windows 8.1 that is because we do not support any operating system that has reached its End of Life cycle from the original manufacturer. Windows 7 - 8.1 Support Ended The same will also apply for any MacOS versions as well. If the software provider has Ended tFew readers